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Frequently Asked Questions
Questions relating to...

1. Questions relating to Employee Account Creation
2. Questions relating to Customer Account Creation
3. Questions relating to Passwords and User IDs
4. Questions relating to Web Browsers
5. Questions relating to My Profile Information
6. Questions relating to "Login with my USDA LincPass"

1. Questions relating to Employee Account Creation
    1.1.  What is the security level of the registration website?
    1.2.  How can I reduce the risk of an unsuccessful on-line registration?
    1.3.  What happens when the information displayed is not correct during on-line registration?
    1.4.  Why am I being prompted to answer questions after logging in?
    1.5.  If I move from one agency to another, do I have to get a new credential?
    1.6.  The Employee Profile won't accept the User ID I have created. Why?
    1.7.  I don't see a confirmation email from the USDA, but I am within the seven (7)day window.
    1.8.  What is the responsibility of the Agency Registration Lead?
    1.9.  What role does Human Resources play in the Employee Registration process?
    1.10.  What are the benefits of the new Employee Registration process?
    1.11.  What employees should apply for the USDA eAuthentication service Employee Credential with Level 2 Access?
    1.12.  How can I best avoid not being able to use my new account?
    1.13. Are there detailed instructions on creating a password that meets NIST standards?

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2. Questions relating to Customer Account Creation
    2.1.  Who can use eAuthentication?
    2.2.  Do I have to submit an application for an account for Level 1 access and then submit    another one for Level 2 access?
    2.3.  I signed up for an eAuthentication account with Level 1 or 2 access. What is my next required step?
    2.4.  How long do I have to respond to the Confirmation email?
    2.5.  It's after the seven (7) day period and I didn't respond in time. What now?
    2.6.  If my account is deleted because I didn't respond within the seven (7) day limit, can I use the same User ID?
    2.7.  The Customer Profile won't accept the User ID I have created. Why?
    2.8.  I don't see a confirmation email from the USDA, but I am within the seven (7) day window.
    2.9.  I never found my first confirmation email, so as you suggested, I turned off my anti-spam and filters and created another account. It's been a day and still no confirmation email. What now?
    2.10.  I can't get the link in the Confirmation email to work. What now?
    2.11.  I couldn't get either the link in the Confirmation email or the long string technique to work. What now?
    2.12.  I signed up for an account with Level 1 access and confirmed my email address. What now?
    2.13.  I signed up for an account with Level 2 access and confirmed my email address. What now?
    2.14.  I logged into my Level 2 account and was prompted to answer questions. Why did this happen?
    2.15.  How do I locate my nearest USDA Service Center?
    2.16.  I had a WebCAAF account and/or a User ID and password before 10/21/2003. Do I need to apply for an eAuthentication account?
    2.17.  I am a USDA employee, do I need to register for an eAuthentication account?
    2.18.  I am a federal employee from an agency other than the USDA, why would I need to register for an account with Level 1 or 2 access?
    2.19. Are there detailed instructions for creating an account and password that meets NIST standards?

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3. Questions relating to your password or User ID.
    3.1.  I have an account with Level 1 access. I’ve forgotten my password. How do I obtain a password reset?
    3.2.  I have an account with Level 2 access. I’ve forgotten my password. How do I obtain a password reset?
    3.3. I cannot remember my User ID. How can I recover it?
    3.4.  What are the "Reset My Forgotten Password" feature and the new "Retrieve My Forgotten User ID" feature?
    3.5.  How will the "Reset My Forgotten Password" feature and the new "Retrieve My Forgotten User ID" feature affect me?
    3.6.  Why am I being prompted to answer new security questions when logging into my eAuthentication account?
    3.7. Why does the eAuthentication system require such complicated passwords?
    3.8. Why is the complexity of my password important to Protecting Privacy at USDA?
    3.9. What are the criteria and rules governing passwords within the eAuthentication system?

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4. Questions relating to Web Browsers
    4.1.  What kind of browser do you recommend using?
    4.2.  I use America On Line (AOL) and I am still having trouble. What should I do?
    4.3.  I use WebTV and I am having trouble. What should I do?
    4.4.  Can I access USDA applications using a wireless device and what kinds of devices are supported?
    4.5.  What kind of Black Berry device browsers do you recommend using?
    4.6.  I get a JavaScript error message when trying to login to an application protected by eAuthentication using a Black Berry wireless device. What can be done?
    4.7.  I keep getting re-directed back to the login screen after I click the “Login” button.

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5. Questions relating to My Profile Information
    5.1.  Why am I being asked to update my contact information for other USDA projects?

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6. Questions relating to "Login with my USDA LincPass"
    6.1.  What is a LincPass?
    6.2.  I've never used my LincPass to log into my USDA computer. How do I use my LincPass with my USDA computer?
    6.3.  I am a contractor and have a LincPass. Why is my login failing?
    6.4.  How do I log into eAuthentication protected websites with my LincPass?

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1. Questions relating to Employee Account Creation


Employee FAQs:

1.1 Q. What is the security level of the registration website?

A. The informational pages of the eAuthentication system are public information and are not encrypted. However, once a user clicks "Continue" to move into the registration forms, the online form is displayed via a Secure Socket Layer (SSL) communication between web browser and the web server.

The encrypted connection indicates the web site is secure and can be verified by seeing the SSL symbol (a padlock in Internet Explorer) in the browser. A mouse-over on the symbol shows that SSL 128-bit encryption is being applied to the connection.

1.2 Q. How can I reduce the risk of an unsuccessful on-line registration?

1. Carefully read all of the instructions provided by the Agency Registration Lead and the eAuthentication Employee Registration Web pages.

2. Ensure that you launch the Employee Registration process by clicking on the link in the registration email.

3. Register using the last 4 digits of your social security number and date of birth which you provided to your Human Resources representive.


1.3 Q. What happens when the information displayed is not correct during on-line registration?

In Step 2 of Registration, the system will display your employee information used for the registration process. Please check to ensure this information is correct.

Agency:- From your Human Resources Records
First Name:- From your Human Resources Records
Last Name:- From your Human Resources Records
City:- Your work location City from your Human Resources Records
State:- Your work location State from your Human Resources Records
Email:- Your Email Address provided to Human Resources or your Agency Registration Lead

If you find that your information is incorrect, please contact your Human Resources representative or Agency Registration Lead. They are able to assist you in updating your information. Once the update is complete, within 2-3 days, this information should be available to eAuthentication.


1.4 Q. Why am I being prompted to answer questions after logging in?

A. This set of questions and your answers are helping us accomplish some important goals, including:

1. Increasing the security of your account. The answers to these questions are much more difficult to research than our current security attributes.

2. Making it easier for you to retrieve your forgotten password. Over the years many people have struggled to remember some of their security attributes. It is our hope that the security questions and answers will be more memorable for all account owners.


1.5 Q. If I move from one agency to another, do I have to get a new credential?

A. There is no need to register for a new credential, personnel information is periodically updated within the eAuthentication system and your account will reflect the new agency.


1.6 Q. The Employee Profile won't accept the User ID I have created. Why?

A. The User ID is already in use by someone else. Since User IDs are required to be unique, you cannot use the same one.

One of the new features of our new Employee Registration process is to provide you with a User ID that is unique by offering an alternative based on your input. For example, if you entered "NewEmployee" as your User Id, and this is already in use, you would be offered an option of accepting an alternative of "NewEmployee1". This makes it easier to create a User ID.


1.7 Q. I have not received a Registration email, or have deleted it. How do I obtain one?

A. To register for an eAuthentication Employee account with Level 2 access, you will need to receive a Registration email. If you have not received this email, or no longer have this email, do the following:

  1. Contact an Agency Registration Lead for your agency.
    Click on the link below to display a list of ARLs.
    Agency Registration Leads page

  2. Provide the ARL with an email address.
    The ARL will confirm your email address, or if none exists, you will need to provide them a valid personal or government issued email address.

  3. Wait up to 24 hours for the registration email to arrive.
    All updates to emails are batch processed; therefore, it may take up to 24 hours for this email to arrive

    Note: If you do not receive the Registration email, check your "junk" folder, as some email applications may incorrectly place this email there. If you have questions regarding how to do this, contact the ITS Service Desk at eAuthHelpDesk@ftc.usda.gov or
    call 800-457-3642.
If you have done these steps and have not received an email, do the following:

It is common that anti-spam software in your email software or at your email servers can interfere with the USDA's confirmation email message to you. Look in folders other than your "Indox" such as "SPAM", "Junk Mail", "Bulk" or "Suspected SPAM". In addition, some Internet Service Providers include a service that captures suspected SPAM and maintains these files outside of your individual email account.

If after 24 hours you do not receive the confirmation email: 1. Turn off your email provider's filters.

2. Turn off your personal email filter settings.

3. Contact the ITS Service Desk for assistance at: eAuthHelpDesk@ftc.usda.gov


Agency Registration Lead FAQs:

1.8 Q. What is the responsibility of the Agency Registration Lead?

A. You will support and execute USDA eAuthentication registration activities and initiatives, maintain intra-departmental communication efforts in regards to employee credentialing, and coordinate with application owners who plan to use the new credentials to protect their applications. Specifically, you will:

1. Assist employees in locating their HR Representative.

2. Assist employees in updating email address which will initiate the automated registration process.

3. Customize instruction templates and Job Aids and communicate them to Agency employees in accordance with the Agency initiatives.


1.9 Q. What role does Human Resources play in the Employee Registration process?

A. Human Resources representative creates an Employee HR record as per their standard procedure, and this information flows to the eAuthentication system. If teh record is complete and also includes the employee's email address, the employee will receive an automatic invitation to register for an eAuthentication account.


1.10 Q. What are the benefits of the Employee Registration process?

A. The new registration process is designed to improve the time it takes to register for an eAuthentication Employee account. The benefits are:
  • An employee will be able to register within 2 or 3 days of being hired
  • Increased productivity for new employees needing to access eAuthentication-protected applications right away
  • Employees will no longer need their Personnel or Earnings and Leave Statement
  • Quicker access to AgLearn for mandatory trainig for new employee training
For additional information regarding Employee Registration, refer to FAQ sections:

1.2. How can I reduce the risk of an unsuccessful on-line registration?
1.3. What happens when the information displayed is not correct during on-line registration?
1.6. The Employee Profile won't accept the User ID I have created. Why?
1.7. I have not received a Registration Email, or have deleted it. How do I obtain one?


1.11 Q. What employees should apply for the USDA eAuthentication service Employee Credential with Level 2 Access?

A. eAuthentication credentials should be obtained by all USDA employees in a timely manner to coincide with the Agency applications and employee need for their job functions or access USDA-specific sites such as AgLearn, retirement calculators, or Human Resources information. Employees should use their USDA issued email address, but if the agency has not issued an official USDA email address, the employee can use whichever email address that they use to correspond with USDA officially.


1.12 Q. How can I best avoid not being able to use my new account?

A. Please confirm that the email address you provide to your HR Representative or Agency Registration Lead is correct and that you can receive email at that address. Most of the activation email failures employees have experienced are due to incorrect email addresses or spam filtering.


1.13 Q. Are there detailed instructions on creating a password that meets NIST standards?

A. Yes, eAuthentication adheres to both NIST standards and USDA policies for enforcement of password strength standards. For step-by-step instructions of the eAuthentication account registration process please view the Registration Job-Aid.

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2. Questions relating to Customer Account Creation


2.1 Q. Who can use eAuthentication?

A. Any public customer who would like to conduct business with the USDA can establish an eAuthentication account on this Web site. However, an account with Level 2 access is required to conduct official electronic business transactions with the USDA via the Internet. USDA Employees may register for a Public Customer eAuthentication Account ONLY when they would like to conduct PERSONAL business with the USDA. Do NOT register for a Customer Account if you need an Employee Account! Only Employee accounts can be used successfully for official business at USDA websites.

If you are a USDA Federal Employee
, you should continue with the USDA eAuthentication Employee Create an Account process.


2.2 Q. Do I have to submit an application for an account for Level 1 access and then submit another one for Level 2 access?

A. You only need a single account to do business with the USDA at any eAuthentication-protected website. However, an account with Level 2 access is required to conduct official electronic business transactions with the USDA via the Internet.


2.3 Q. I signed up for an eAuthentication account with Level 1 or 2 access. What is my next required step?

A. ALL levels of eAuthentication access require you follow the directions in the Confirmation email you received at the email address provided in your profile.


2.4 Q. How long do I have to respond to the Confirmation email?

A. You have a maximum of seven (7) days to respond to the Confirmation email, or your account will be deleted. You can respond by using the link provided in the Confirmation email.


2.5 Q. It's after the seven (7) day period and I didn't respond in time. What now?

A. After seven (7) days the account you created was deleted. You must start the entire process over to create a new eAuthentication account. You will need to use a new User ID. You cannot use your previously selected User ID. You must follow the instructions on your confirmation email within the required seven (7) day time frame.


2.6 Q. If my account is deleted because I didn't respond within the seven (7) day limit, can I use the same User ID?

A. No, that User ID cannot be used again. You must create a new unique User ID.


2.7 Q. The Customer Profile won't accept the User ID I have created. Why?

A. The User ID is already in use by someone else. Since User IDs are required to be unique, you can not use the same one.


2.8 Q. I don't see a confirmation email from the USDA, but I am within the seven (7) day window.

A. It is common that anti-spam software in your email software or at your email servers can interfere with the USDA's confirmation email message to you. Look in folders other than your "Inbox" such as "SPAM", "Junk Mail", "Bulk", or "Suspected SPAM". In addition, some Internet Service Providers include a service that captures suspected SPAM and maintains these files outside of your individual email account.
If after 24 hours you do not receive the confirmation email:

1. Turn off your email provider's filters.

2. Turn off your personal email filter settings.

3. If it has been more than one day since the account was created and you have searched, but can't find the confirmation email, then be sure that you don't have any filters, forwarding, or anti-spam measures that might affect your incoming mail. Once you've completed that, then create a new account and be ready to respond to the confirmation email. Be advised that you will not be able to use the same User ID.


2.9 Q. I never found my first confirmation email, so as you suggested, I turned off my anti-spam and filters and created another account. It's been a day and still no confirmation email. What now?

A. Email the eAuthHelpDesk@ftc.usda.gov and explain the situation in detail. Provide your first and last names and the User ID for any accounts you created. Since you now have multiple accounts, please identify the single account that you wish to use and authorize the Help Desk to disable the others.


2.10 Q. I can't get the link in the Confirmation email to work. What now?

A. At the bottom of the Confirmation email is long string of alphabetic and numeric characters. Copy and paste the entire string of characters into the address window of your browser and press the Enter key.


2.11 Q. I couldn't get either the link in the Confirmation email or the long string technique to work. What now?

A. We suggest you forward the entire Confirmation email you received to the ITS Service Desk for troubleshooting at eAuthHelpDesk@ftc.usda.gov. Please include your User ID and the date you attempted to confirm your email.


2.12 Q. I signed up for an account with Level 1 access and confirmed my email address. What now?

A. Your account is ready to use! You can access any USDA application that requires an account with Level 1 access.


2.13 Q. I signed up for an account with Level 2 access and confirmed my email address. What now?

A. You must visit a local USDA Service Center in person for identity proofing. (Find an LRA) Take your government-issued photo ID to the nearest USDA Service Center most convenient to you for identity proofing.

The government-issued photo IDs that are accepted for eAuthentication Level 2 account activation are:
  • State- or Province-issued Driver's License or Photo Identification card from the United States or Canada
  • US Military or US Federal Government employment PIV/CAC (Smart) identification card (DoD, DoS, DHS, etc.)
  • Valid passport from one of the following countries: Andorra, Australia, Austria, Belgium, Bermuda, Brunei, Canada, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guam, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mariana Islands, the Marshall Islands, Mexico, Micronesia, Monaco, the Netherlands, New Zealand, Norway, Portugal, San Marino, Singapore, Slovak Republic, Slovenia, South Korea (Republic of Korea), Spain, Sweden, Switzerland, the United Kingdom or the United States of America.
Note: Your first and last names must appear exactly as they appear on your government issued photo ID that you present at the Service Center.


2.14 Q. I logged into my Level 2 account and was prompted to answer questions. Why did this happen?

A. USDA eAuthentication is trying to make it easier for all customers to retrieve their forgotten password and increase account security. The security questions and answers are a way to make your information more personal (memorable) and more difficult to research.

If you forget your password in the future, you will now be asked to answer these questions instead of entering your original security attributes.


2.15 Q. How do I locate my nearest USDA Service Center?

A. Please browse to http://offices.sc.egov.usda.gov/locator/app?type=lra. This site will help you to identify a USDA Service Center with an LRA, and will provide you with contact information and map directions to help you find it.


2.16 Q. I had a WebCAAF account and/or a User ID and password before 10/21/2003. Do I need to apply for an eAuthentication account?

A. No. Your previous account is the best one for you to use. It is an account with Level 2 access. If you know the User ID, but don't remember the password or it doesn't work, send an email requesting a password reset together with your first and last names, your User ID and the last four digits of your Social Security number to the ITS Service Desk at eAuthHelpDesk@ftc.usda.gov or call 800-457-3642.


2.17 Q. I am a USDA employee, do I need to register for an eAuthentication account?

A. Most USDA federal employees should obtain an eAuthentication account; however, do NOT create a public customer account unless you wish to conduct personal business with the USDA. A public account can NOT be used for official business on USDA websites. To create an Employee account, refer to the instructions on the Create an Employee Account page.


2.18 Q. I am a federal employee from an agency other than the USDA, why would I need to register for an account with Level 1 or 2 access?

A. Two possible reasons for you to obtain an eAuthentication account would be: 1) you would like to conduct personal business transactions with the USDA or 2) you need to access a Web site protected by eAuthentication that requires an eAuthentication account with Level 2 access.


2.19 Q. Are there detailed instructions for creating an account and password that meets NIST standards?

A. Yes. For step-by-step instructions of the eAuthentication account registration process please view the Registration Job-Aid.

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3. Questions relating to your password or User ID


3.1 Q. I have an account with Level 1 access. I’ve forgotten my password. How do I obtain a password reset?

A. Please follow the steps below to reset your forgotten password:

      1. Go to link : Home
      2. Click on Update your account in the Quick Links box.
      3. Click the Continue button on the warning page
      4. Below the Password field, click on the Forgot your Password? link
      5. Follow the steps to reset your forgotten password.

For more information, please review the Reset My Forgotten Password User Guide - Level 1 Account User Guide.

Please contact the ITS Service Desk at eAuthHelpDesk@ftc.usda.gov or call 800-457-3642 for further assistance. Include your User ID, First name, Last name, and email address.


3.2 Q. I have an account with Level 2 access. I’ve forgotten my password. How do I obtain a password reset?

A. Please follow the steps below to reset your forgotten password:

      1. Go to link : Home
      2. Click on Update your account in the Quick Links box.
      3. Click the Continue button on the warning page
      4. Below the Password field, click on the Forgot your Password? link
      5. Follow the steps to reset your forgotten password.

For more information, please review the Reset My Forgotten Password User Guide - Level 2 Account User Guide.

Please contact the ITS Service Desk at eAuthHelpDesk@ftc.usda.gov or call 800-457-3642 for further assistance. Include your User ID, First name, Last name, and email address.


3.3 Q. I cannot remember my User ID. How can I recover it?

A. Please follow the steps below to recover your User ID:

      1. Go to link : Home
      2. Click on Update your account in the Quick Links box.
      3. Click the Continue button on the warning page
      4. Below the User ID field, click on the Forgot your User ID? link
      5. Follow the steps to retrieve your forgotten User ID.

For more information, please review the Retrieve My Forgotten User ID User Guide.

Please contact the ITS Service Desk at eAuthHelpDesk@ftc.usda.gov or call 800-457-3642 for further assistance.

3.4 Q. What are the "Reset My Forgotten Password" feature and the new "Retrieve My Forgotten User ID" feature?

A. We have developed a new process to make it easier for you to reset your forgotten password and retrieve your forgotten User ID. The new process to reset your password utilizes questions that you may select, and which only you know the answers to. The new process for retrieving your User ID will allow you to go online and follow the simple steps for getting your User ID without the assistance of the Help Desk. An email will be sent to your email address on record.

The following are components of the new features:
  • New security questions that make it easier for you to retrieve your password.
  • Online functionality for you to retrieve your User ID.
  • Enhanced Security
Read the following documentation and walk through the steps for resetting your password and retrieving your User ID:
Please contact the ITS Service Desk at eAuthHelpDesk@ftc.usda.gov or call 800-457-3642 for further assistance.


3.5 Q. How will the "Reset My Forgotten Password" feature and the new "Retrieve My Forgotten User ID" feature affect me?

A. The eAuthentication system will eventually prompt you to select your choice of security questions, and to provide answers to them. This is a quick and easy process that increases security for all USDA eAuthentication accounts, and only takes about ten minutes of your time.


3.6 Q. Why am I being prompted to answer new security questions when logging into my eAuthentication account?

A. To ensure a higher level of security for your account information, the eAuthentication team is redesigning the "Reset My Forgotten Password" components of the eAuthentication system. You will be prompted to do this only once. Thereafter, the system will provide you with opportunities to update this information if you wish to do so. Please choose and answer six (6) security questions from the list of questions provided. Continue through the steps to the completion page.


3.7 Q. Why does the eAuthentication system require such complicated passwords?

A. eAuthentication protects web sites that involve submitting personal and private information as well as financial transactions via the Internet. eAuthentication security standards are consistent with those established by the National Institutes for Standards and Technology (NIST), which determines the standards for the Federal Government.


3.8 Q. Why is the complexity of my password important to Protecting Privacy at USDA?

A. The USDA eAuthentication Service enables USDA customers to confidently share data and conduct official business transactions with USDA electronically via the Internet.

To learn more about Protecting Privacy at USDA, read the Privacy Presentation for End Users.


3.9 Q. What are the criteria and rules governing passwords within the eAuthentication system?

A. Please create a password that you will remember. Your password is case sensitive.

All passwords in eAuthentication (for Level 1 and Level 2 accounts) must adhere to the following criteria: Required Characters
  • 9 to 12 characters long
  • Have one uppercase letter (A, B, C, etc.)
  • Have one lowercase letter (a, b, c, etc.)
  • Atleast 1 of these characters:

  •      0 1 2 3 4 5 6 7 8 9
         ! # $ % = + : ; , ? ~ * -
Restricted Information (Do Not Use)
  • Dictionary Words
  • Profile Information

  •      Mother's Maiden Name, Date of Birth, PIN, Your Name, Address, Phone Number,
         Email, etc.
  • Your password will expire after 180 days.
Click here to learn more about creating a strong password for your eAuth account.

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4. Questions relating to Web Browsers


4.1 Q. What kind of browser do you recommend using?

A. It is recommended that you use either Internet Explorer or Netscape. Internet Explorer should be 5.5 or higher; Netscape should be 7.01 or higher. Also, it is recommended that you use a browser that supports 128-bit encryption, accepts cookies, and is Javascript enabled.

For further information about your program and/or download instructions, please access the following sites:

For Internet Explorer - http://www.microsoft.com/windows/ie/default.asp
For Netscape - http://channels.netscape.com/ns/browsers/default.jsp



4.2 Q. I use America On Line (AOL) and I am still having trouble. What should I do?

A. If you are using an AOL browser and/or email client, please follow the steps provided below:
  1. Connect to the AOL Program.
  2. Once connected, minimize your AOL browser window.
  3. Open a new Internet Explorer or Netscape window.
  4. Validate that you are running a compatible version of the software.
  5. Click on the “Help” button from the menu bar.
  6. Select the “About” feature for your program from the drop down menu.
  7. Review the dialog box that will display the version of the software that you are currently running.
  8. If you are running an out dated version of the software, install new a version of Internet Explorer or Netscape as applicable.


4.3 Q. I useWebTV and I am having trouble. What should I do?

A. If you are using WebTV, please note that this is not compatible with many USDA sites. Thus, we do not provide support when it is used. Please use an alternate program (e.g. Internet Explorer, Netscape.)


4.4 Q. Can I access USDA applications using a wireless device and what kinds of devices are supported?

A. It is possible to access some USDA applications that are protected by the eAuthentication system using wireless devices. This type of access is not formally supported by the eAuthentication system using wireless devices. However, it is possible to login to the system using wireless devices that have Internet browser with JavaScript support. For example, some Black Berry devices using the Black Berry web browser or Internet browser can login to the system when JavaScript support is enabled for the browser.


4.5 Q. What kind of Black Berry device browsers do you recommend using?

A. Black Berry and Internet browsers.


4.6 Q. I get a JavaScript error message when trying to login to an application protected by eAuthentication using a Black Berry wireless device. What can be done?

A. The eAuthentication system does not formally support wireless devices. A JavaScript error may be displayed when you scroll to and click the “Login” button on the eAuthentication page. You can use the following work around. Browse to the eAuthentication login page and type in your user ID and password in the fields provided. After you have typed in your password, do not scroll down to the Login button. If you have typed in your password, do not scroll down to the Login button. If you have moved to the Login button, scroll backward to place the browser cursor focus to the password field. With the cursor still on the Password field, use the keypad of the device and press the Enter key.

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4.7 Q. I keep getting re-directed back to the login screen after I click the “Login” button.

A. Enabling “Compatibility View” in Internet Explorer may resolve this issue. If it does not, please contact the eAuthentication helpdesk.

To set Compatibility View in IE 8:
  1. Start Internet Explorer 8.
  2. On the Tools menu, click Compatibility View Settings.
    • Note: If Compatibility View Settings is not available, you may need to contact your network administrator for assistance.
  3. Select the box that says Display all websites in Compatibility View and then click Close.
To set Compatibility View in IE 9:
  1. Click the Compatibility View icon on the IE9 menu OR follow the steps for IE8 (above). Note: If the IE9 menu is not displayed, press the ALT key on your keyboard to display it.

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5. Questions relating to My Profile Information


5.1 Q. Why am I being asked to update my contact information for other USDA projects?

A. The business email address and phone on file with your eAuthentication account is used not only to keep you informed about eAuthentication matters, but also will become a primary means of communicating with you for several upcoming, large-scale initiatives, such as HSPD-12. Please take a moment to ensure that your contact information is correct so you don't miss these important announcements. If you would like more information regarding the HSPD-12 please click on the link: http://lincpass.usda.gov

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6. Questions relating to "Login with my USDA LincPass"


6.1 Q. What is a LincPass?

A. A LincPass is the new USDA employee and contractor identification card. This effort is part of the entire Federal Government's move toward compliance with the President's Homeland Security Presidential Directive 12 (the Common Identification Standard for Federal Employees and Contractors), commonly known as HSPD-12.

For more information about LincPass and HSPD-12, please go to: USDA HSPD-12 Information

Do you have questions about your LincPass or HSPD-12?
Send them to the HSPD-12 Help Desk at: USDAHSPD12Help@dm.usda.gov

6.2 Q. I've never used my LincPass to log into my USDA computer. How do I use my LincPass with my USDA computer?

A. Several resource documents and trainings have been created to help you use your LincPass with your USDA computer.

6.3 Q. I am a contractor and have a LincPass. Why is my login failing?

A. eAuthentication login using your LincPass may not be working because your eAuth contractor account is not synced with your LincPass.

Please contact the eAuthentication Help Desk (eAuthHelpDesk@ftc.usda.gov or 800-457-3642) to verify that your eAuth user account and LincPass are correctly synced.

6.4 Q. How do I log into eAuthentication protected websites with my LincPass?

A. The instructions for LincPass eAuthentication login are:
  1. Verify your LincPass is inserted into the card reader for your USDA computer.
  2. Click the yellow "Login with my LincPass" button.
  3. A pop-up box "Choose a digital certificate" may appear with two items (certificates) containing your name.
  4. Select the first or second certificate with your name and click "OK".
    • First time users:
      • Try your first certificate.
      • If your login fails then change your selection to your second certificate.
    • The certificate (first or second) that works for you will remain the same for future logins
  5. Enter your LincPass PIN at pin prompt, if required.
If you need further instructions, click "LincPass eAuthentication Login User Guide" (pdf).

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